What is an Electronic Ticket?
An Electronic tickets otherwise known as e-tickets, are offered by most major airlines for destinations within Canada and the U.S., as well as most international destinations. Electronically, your ticket information is sent from our reservations system to the airline. When booking an e-ticket, you are e-mailed a confirmation number along with your itinerary which should be printed out and taken to the airport. There is NO paper ticket or any receipt with an e-ticket. When checking in with your airline at the airport you can give them a copy of your itinerary or your full name and flight number and a valid piece of photo identification (Passports).
If you are travelling with a chartered airline your Electronic Ticket(s) will be emailed to you 2 weeks prior to your departure or as soon as they become available from the supplier.
If your flight is within Canada you do not require an e-ticket. All that is required at time of check in is your Confirmation Number.
All International flight e-tickets will be sent to you within 72hrs of authorization of your payment.
It is possible for airlines to make changes to your flight times ?
Yes, it is possible for airlines to make changes to your flight times. By reconfirming your flights in advance of both your outbound and return flights, you will be made aware of any possible changes. Global Link Travel Inc strongly recommend that you reconfirm your flight times and status by calling the airline directly 12-24 hours prior to departure for flights in Canada and U.S. and 48 hours prior to departure for international flights. Some international airlines do require passengers to call and reconfirm their flights a certain number of days/hours prior to departure. If the airline does not receive reconfirmation from the passenger, the reservation may be cancelled. If you are traveling on an airline that requires reconfirmation, we recommend that you call the airline to find out how far in advance you must reconfirm and any other applicable requirements the airline might have.
Airlines sometimes make changes to their flight schedules. Global Link Travel Inc will attempt to notify you by e-mail and/or phone using the contact email address and phone number you provided at the time of booking. It is very important that you provide us with an accurate email address and phone number when you make your booking. In some cases airlines make last minute changes and Global Link Travel Inc are not notified. We therefore strongly recommend that you reconfirm your flight time and status by calling the airline directly 12-24 hours prior to departure for flights in Canada and U.S. and 48 hours prior to departure for international flights.
Unfortunately, airlines sometimes have to make changes to their flight schedules because of operational necessities. These changes can occur at any time prior to departure. Some are minor (such as small time changes or flight number changes), while others are more severe (such as changes to the departure or arrival cities).
Flight schedule changes can impact your itinerary in any of the following ways:
- Flight number
- Departure and/or arrival time
- Type or size of aircraft
- Routing, i.e. Arrival or departure city
- Connection city
- Number of stops
- Flight cancellation
Do I need new tickets if the airline changes my flight schedule ?
Unless you receive an email or phone call from a Customer Service Representative, you can use your original tickets for the new schedule.
What are the Criteria for Travelling with Children?
When you search availability for a flight be sure to indicate the number of travellers in each age category. For domestic travel, children under the age of 2 years without a seat fly free of charge. Child fares may vary for children under the age of two years with a reserved seat, and may be the same price as the adult fare. On international flights, infants without a seat will commonly be charged 10% of the adult fare. International fares vary for children under 2 years old with a reserved seat.
If you have purchased a reserved seat for your child, it's best to bring your carrier. If you have booked your infant as a "lap child", bring your child seat/carrier to the gate. Airline personnel will store the carrier with luggage if the flight is full. You will then pick it up at the gate upon arrival.
You may be asked by the airline to prove the age of the infant, so a copy of the child's birth certificate is essential.
What documents will I need at the airport for my children and/or infant?
Prior to any travel that includes a child, you should contact the embassy or consulate of all countries the child will be visiting to inquire about entry requirements.
What are the rules for Baggage allowances?
The rules for Baggage allowances and restrictions will vary depending on which airline(s) you are flying. Due to recent fuel price increases, luggage weight limitations have been further reduced. The best source of information about luggage limitations, security, and the cost of excess luggage is the airline on which you are traveling. Call their toll-free number or visit their website for details. If you call, be prepared with the weight and dimensions of each piece of luggage that you wish to transport. The airline representative can provide you with approximate costs for oversized or extra pieces. Note that charter flights have very limited luggage allowances compared to most scheduled airlines.
What are the terms & Conditions related to Changes & Cancellations?
Please note:
- You cannot change the name on an airline ticket or give the ticket to someone else to use.
- You cannot exchange a ticket from one airline to another.
- Some tickets do not allow any changes.
- Some tickets are non-refundable. Usually, non-refundable tickets can be used only towards the purchase of other non-refundable tickets.
- Some airlines will not allow the ticket to be reused if the original reservation was NOT cancelled within their designated timeframe.
- Global Link Travel Inc does not control the fees set by the airline and has no authority to waive them.
How can I change or cancel my flight reservation?
Alternately, you may call the airline directly to ensure the flights are cancelled or changed prior to the schedule departure time, as some airlines will not allow the ticket to be reused if the original reservation was NOT cancelled within their designated timeframe.
Expect to pay change fees plus the fare difference if your new flight costs more than the original.
Global Link Travel Inc does not control the fees set by the airline and has no authority to waive them.
How do I request a refund for a ticket I will not be using?
If you need to cancel your ticket please call your travel consultant or +1416 274 2689 and we will advise you on the refund procedure.
How long does it normally take for a refund?
Airlines usually take 6-8 weeks to process refunds on to your credit card.